Marylebone Carpet Cleaning Service Terms and Conditions

These Terms and Conditions set out the basis on which Marylebone Carpet Cleaning provides carpet, upholstery and related cleaning services to residential and commercial clients. By booking or accepting a service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, business or organisation placing a booking or receiving services from Marylebone Carpet Cleaning.

Company means Marylebone Carpet Cleaning, the provider of the services.

Services means carpet cleaning, upholstery cleaning, rug cleaning, stain treatment and any other cleaning or related work provided by the Company, as agreed with the Client.

Service Address means the property or location where the Services are to be carried out.

Booking means a reservation made by the Client for the Company to supply Services at a specified date, time and Service Address.

2. Scope of Services

The Company provides professional carpet and related cleaning services within its operational area, primarily serving clients in and around the Marylebone locality and nearby districts. The precise Services to be delivered will be agreed at the time of booking based on the information provided by the Client.

The Company reserves the right to decline a booking or to modify the scope of Services if, upon arrival, the condition of the carpet, flooring, upholstery or premises differs significantly from the description provided at the time of booking, or if the environment is unsafe for operatives.

3. Booking Process

3.1 Bookings may be requested by the Client through the Companys accepted communication channels. A booking is not confirmed until the Company has acknowledged and accepted it and, where required, has received any deposit specified at the time of booking.

3.2 The Client must provide accurate information, including the Service Address, property type, approximate room sizes or number of items, parking arrangements and any access restrictions. The Company may adjust the quoted price if the information provided is incomplete or inaccurate.

3.3 The Company will offer the Client an available date and time for the Services. Any time of arrival is an estimate and may be subject to change due to traffic, previous job overruns, or other unforeseen circumstances, although the Company will use reasonable endeavours to attend on time.

3.4 The Client is responsible for ensuring that a person over the age of 18 is present at the Service Address throughout the appointment or that the Company has been given prior authority to access the premises in the Clients absence.

4. Access and Parking

4.1 The Client must ensure that the Companys operatives have safe and reasonable access to the Service Address and to the areas requiring cleaning.

4.2 The Client is responsible for arranging suitable parking for the Companys vehicle where necessary. Any parking fees, permits or penalties arising from insufficient parking arrangements may be charged to the Client.

4.3 If the Company is unable to gain access to the Service Address at the agreed time due to circumstances within the Clients control, the visit may be treated as a late cancellation and charges may apply as set out in the cancellation terms.

5. Client Responsibilities Before Cleaning

5.1 The Client must remove small furniture, fragile items, valuables and personal belongings from the areas to be cleaned, unless otherwise agreed in writing. The Company will not be responsible for damage to items that should reasonably have been removed prior to cleaning.

5.2 The Client should inform the Company of any known issues that may affect the Services, including prior damage to carpets or upholstery, loose fittings, unstable furniture, or the presence of pets or allergies.

5.3 Where electricity and water are required for the performance of the Services, the Client must ensure that these utilities are available at the Service Address throughout the appointment.

6. Pricing and Quotations

6.1 Prices may be quoted per room, per area, per item, by approximate size or as a fixed package, depending on the nature of the work. All prices are provided in pounds sterling and may be subject to applicable taxes.

6.2 Any quotation provided by the Company is based on the information supplied by the Client and is usually an estimate. The final price may vary where the actual scope, soiling level or size of the areas differ from the details originally provided.

6.3 The Company will notify the Client of any significant price adjustment required before commencing work. If the Client does not agree to the revised price, the Company may cancel the booking without further obligation, except for any reasonable call-out or cancellation fees communicated in advance.

7. Payments

7.1 Unless otherwise agreed prior to the appointment, payment is due in full upon completion of the Services at the Service Address.

7.2 The Company may accept various payment methods, including cashless options, subject to availability. The Client is responsible for ensuring that payment can be made at the agreed time.

7.3 For certain bookings, including large commercial jobs or multi-property visits, the Company may require a deposit or full prepayment. Any deposit requirement will be communicated at the time of booking.

7.4 Invoices for approved account Clients are payable within the time stated on the invoice. The Company reserves the right to charge interest and reasonable recovery costs on overdue amounts in accordance with applicable UK legislation.

8. Cancellations and Rescheduling

8.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice before the scheduled start time. The specific minimum notice period and any related charges will be communicated at the time of booking.

8.2 If the Client cancels or reschedules with insufficient notice, or if the Company cannot gain access to the Service Address for reasons within the Clients control, the Company may charge a cancellation fee or call-out charge to cover costs incurred.

8.3 The Company reserves the right to cancel or reschedule a booking due to reasons beyond its control, including but not limited to staff illness, severe weather, equipment failure, or issues with access or safety at the Service Address. In such cases, any prepayments for work not carried out will be refunded or applied to a rescheduled booking, as agreed with the Client.

9. Service Standards and Limitations

9.1 The Company will exercise reasonable care and skill in the performance of the Services and will use appropriate cleaning methods and products for the type of carpet, rug or upholstery involved.

9.2 While the Company will endeavour to remove or reduce stains, spots and odours, their complete removal cannot be guaranteed. Certain stains may be permanent due to their nature, age or previous treatment.

9.3 The Client acknowledges that results may vary depending on the fibre type, pre-existing wear, sunlight exposure, prior cleaning agents, and other factors beyond the Companys control.

9.4 The Client must ensure that carpets and upholstery are not used until they are fully dry where this is necessary for safety and to avoid re-soiling or damage. Drying times can vary and any estimates given are approximate.

10. Damage, Liability and Insurance

10.1 The Company will take reasonable precautions to prevent damage to the Clients property during the provision of the Services. The Client should notify the Company promptly if any damage is believed to have occurred as a result of the Services.

10.2 The Companys liability for loss or damage arising from the Services is limited to the reasonable cost of repair or cleaning of the affected area or item, or the fair replacement value where repair is not reasonably possible, subject to a reasonable assessment.

10.3 The Company shall not be liable for:

a. Wear or discolouration that becomes visible following cleaning and that was masked by soiling prior to the Service.

b. Damage resulting from pre-existing defects, weakness, fading, loose seams, or improper installation of carpets or upholstery.

c. Any indirect or consequential loss, including loss of profit, loss of use or loss of enjoyment.

10.4 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be limited or excluded under UK law.

11. Complaints and Notice of Issues

11.1 If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as reasonably practicable, and in any event within a reasonable period after the work has been completed.

11.2 The Company will investigate any complaint and, where appropriate, may arrange a revisit to inspect the work and, if justified, may carry out additional cleaning or make an appropriate adjustment.

11.3 Failure to give the Company an opportunity to remedy any issue may affect the Companys ability to resolve the matter and may limit any remedies available to the Client.

12. Waste Handling and Environmental Regulations

12.1 In the course of providing Services, the Company may generate waste water, removed debris and used cleaning materials. The Company will handle and dispose of any waste generated in accordance with applicable UK environmental and waste management regulations.

12.2 Where appropriate, and where the Client consents, certain waste water may be disposed of via the Clients drainage system, provided it is lawful and safe to do so. The Client must inform the Company of any known drainage restrictions or limitations.

12.3 Any hazardous or regulated waste that cannot lawfully be left at the Service Address will be managed in compliance with relevant legislation. Additional charges may apply where specialist disposal is required, and such charges will be communicated to the Client where applicable.

13. Health and Safety

13.1 The Company will carry out its Services with regard to health and safety requirements for both operatives and occupants of the premises.

13.2 The Client must ensure that children and pets are kept away from work areas during the cleaning process and until carpets and upholstery are safe to use.

13.3 The Client must notify the Company of any known health sensitivities or allergies that may be affected by cleaning products or processes so that appropriate measures can be considered.

14. Privacy and Data Protection

14.1 The Company will collect and use certain personal information such as the Clients name, address and contact details for the purposes of managing bookings, providing Services and handling payments.

14.2 The Company will handle personal data in accordance with applicable UK data protection laws and will not sell or disclose personal information to third parties except where required for the provision of Services, the processing of payments, the recovery of debts or where required by law.

15. Force Majeure

15.1 The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, natural disasters, accidents, transport disruptions, power failures, or government restrictions.

16. Variations to Terms

16.1 The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking will apply to that booking.

16.2 Updated terms may be made available by the Company upon request. Continued use of the Services following any changes will constitute acceptance of the updated terms.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

18.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings, statements or representations, whether oral or written.

By making a booking or permitting the commencement of Services, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.